Getting Started at the UCC
All students access the UCC for the first time through the UCC Drop-in System. There are drop-in hours every day to enable students to see a counselor without waiting for a scheduled appointment. Drop-in appointments enable students to address a specific concern or to determine which UCC services might best address their issues. To access services at the UCC for the first time, simply call the office (574-631-7336) during Drop-In Hours and our staff will help you start the process to connect with a drop-in counselor.
Students who are already connected to the UCC are also welcome to utilize the Drop-In Hours, however if you would like to see the same counselor that you have worked with in the past, please call the UCC to schedule an appointment with that counselor. If you would prefer to work with a different counselor or if you have an immediate need, please come in during Drop-In Hours.
Mondays: 9:00 am – 4:00 pm
Tuesdays: 1:00 pm – 4:00 pm
Wednesdays: 1:00 pm – 4:00 pm
Thursdays: 9:00 am – 12:00 pm
Fridays: 9:00 am – 4:00pm
Crisis intervention services are available Monday – Friday 8:00 am – 5:00 pm by calling the UCC at 574-631-7336. Outside of regular office hours, please call the UCC and press “0” to reach the after-hours counselor.
What to expect at a drop-in appointment
Students wanting to utilize drop-in services will need approximately 60-90 minutes for the appointment. Before you meet with one of our counselors for a drop-in appointment, we will send you several questionnaires for you to complete and several forms for you to read and sign. The questionnaires are a quick way for us to learn more about you and your concerns and this information will help guide your drop-in appointment. The forms contain important information about how the UCC operates, unique changes to our services due to the COVID-19 pandemic, and specific information about tele-mental health services. To speed up the process of doing the initial paperwork you can read our consent to treatment forms prior to calling for a drop-in appointment.
After you complete and submit your paperwork, you will be added to the list of students requesting a drop-in appointment and you’ll be seen by the next available counselor. Shortly before a counselor is available to meet with you, you will receive an email with instructions to log in to our online platform for secure tele-therapy or you will be instructed to come to the UCC for your appointment if you need a private space for your tele-session or if you requested to meet in-person with a counselor. If you are coming to the office, please remember your mask.
If you need a private space for your appointment, please request one of these spaces when you call for your drop-in appointment.
The goal of the drop-in appointment is for you and your counselor to figure out the best way to address your concerns. Typically, drop-in appointments are about 30 minutes long and are focused on your current situation and problems and what types of changes you would like to see in your life. You may find that talking about things today meets your needs and that further involvement with the UCC isn’t needed at this time. Or you and your counselor may decide that some additional services would be helpful moving forward.