Concerned Others/Referrals

We are here to help!

The University Counseling Center provides counseling services to all Notre Dame students – both undergraduate and graduate. If you feel that you or someone you know could profit from our services, please read our website, including the links below, for more information specific to faculty/staff or parents. If you still are uncertain, please contact us at 574-631-7336 to discuss the situation with one of our staff. We will attempt to provide the help that you need or refer you to appropriate services.

For Faculty & Staff

Helping Students In Distress
For information about helping students in distress, read our brochure on this topic.

Students in Distress: Guidelines for Faculty & Staff
Penn State University

Resources for International Study Abroad Program Directors
The International Educators Handbook (4th Edition) offers guidance to assist Study Abroad Program directors in caring for their students while they are away from home.

Additional Resources:

UCC Crisis Services

The UCC is committed to helping Notre Dame students in crisis 24 hours a day. We are available to meet with students in crisis on a walk-in basis during our normal business hours and can also be reached for urgent crises after-hours. We also consult with faculty, staff, parents, or other students who are concerned about a student. Please visit our Crisis Services link for further information and examples of what constitutes a crisis or urgent crisis.

Warm Line: A Non-Emergency Consultation Service

The UCC’s Warm Line is a non-emergency help line that provides responsive consultation to faculty and staff in their efforts to help Notre Dame students with psychological concerns related to emotional, social, academic, and career issues. We know that faculty and staff are often the first to detect and respond to student concerns. The Warm Line seeks to complement your effectiveness in this role. The Warm Line offers the opportunity to confer with professionals in your problem-solving efforts with students in the campus community. We offer this assistance as University colleagues who have a primary interest in the welfare of the on and off-campus student community of Notre Dame.

How is the Warm Line different from emergency hotlines?

Warm Line calls are not emergency in nature; they involve psychological/educational questions and concerns about students. We offer this service to encourage faculty and staff to think about calling our staff when concerned about a student before an emergency arises.

What if my concern for a student appears to be urgent?

As always, for situations involving a student in which there is an urgent crisis (for life-threatening emergencies, call 911 immediately) you can contact the Counseling Center 24 hours a day at 631-7336 and request to consult with the on-call Urgent Crisis therapist. After hours, you can leave a message on the Urgent Crisis Service’s voice mail, which will activate the on-call therapist’s pager. The therapist will call you within the next 30 minutes. Also see Crisis Services.

How do I contact the Warm Line?

Call the University Counseling Center at 574-631-7336 and ask for the Warm Line. This will put you in contact with the next available Warm Line therapist. If your question is not resolved during the initial contact, you will be phoned back to continue the consultation. Follow up contact may be made to assist with programmatic assessment and evaluation of our Warm Line service.

When is the Warm Line open?

9:00am – 5:00pm, Monday–Friday
Closed on staff holidays.
574-631–7336

For Parents, Guardians & Other Concerned Family Members

Supporting your student during their college years can be complicated. As with every life transition, you want to do what is best for your student. Parents, guardians, or other family members may become concerned about their college student’s emotional functioning. Members of the University Counseling Center (UCC) staff are available to consult with concerned others who have questions or concerns about a Notre Dame student. UCC assistance will be based on the specific situation described and on the UCC’s staff counselors’ extensive experience working with college students.

Questions commonly asked by parents include:

  • Is my concern about my student simply a normal part of their college student development?
  • How might I best support my student?
  • How might I convince my student to seek professional help?
  • If there is a basis for treating my student’s condition as an “emergency,” what steps should be taken?

Additional Resources: