Warm Line

Warm Line: A Non-Emergency Consultation Service

The UCC’s Warm Line is a non-emergency help line that provides responsive consultation to faculty and staff in their efforts to help Notre Dame students with psychological concerns related to emotional, social, academic, and career issues. We know that faculty and staff are often the first to detect and respond to student concerns. The Warm Line seeks to complement your effectiveness in this role. The Warm Line offers the opportunity to confer with professionals in your problem-solving efforts with students in the campus community. We offer this assistance as University colleagues who have a primary interest in the welfare of the on and off-campus student community of Notre Dame.

How is the Warm Line different from emergency hotlines?

Warm Line calls are not emergency in nature; they involve psychological/educational questions and concerns about students. We offer this service to encourage faculty and staff to think about calling our staff when concerned about a student before an emergency arises.

What if my concern for a student appears to be urgent?

As always, for situations involving a student in which there is an urgent crisis (for life-threatening emergencies, call 911 immediately) you can contact the Counseling Center 24 hours a day at 631-7336 and request to consult with the on-call Urgent Crisis therapist. After hours, you can leave a message on the Urgent Crisis Service’s voice mail, which will activate the on-call therapist’s pager. The therapist will call you within the next 30 minutes. Also see Crisis Services.

How do I contact the Warm Line?

Call the University Counseling Center at 574-631-7336 and ask for the Warm Line. This will put you in contact with the next available Warm Line therapist. If your question is not resolved during the initial contact, you will be phoned back to continue the consultation. Follow up contact may be made to assist with programmatic assessment and evaluation of our Warm Line service.

When is the Warm Line open?

9:00am – 5:00pm, Monday–Friday
Closed on staff holidays.