Concerned Others

University Counseling Center (UCC) staff are available to consult with concerned faculty, staff, parents/guardians, and/or students who are seeking guidance about how to handle a mental health concern involving a Notre Dame student. Faculty and staff are often the first to detect and respond to student concerns. Likewise, parents, guardians, family members, or a student’s friends may notice changes in behavior that lead to concerns about a student’s mental health and well being. The UCC offers consultation services through the UCC Warm Line to assist concerned others in intervening to help a student get the help they may need. 

The UCC Warm Line is a non-emergency helpline that provides responsive consultation to faculty and staff in their efforts to help Notre Dame students with mental health concerns. 

To reach this service, simply call the UCC at 574-631-7336 and ask for the Warm Line, which will put you in contact with the next available counselor. The Warm Line is available from 9 a.m. to 4 p.m. Monday through Friday when the University is open.

In crisis situations, concerned others can contact the UCC 24 hours a day, 7 days a week at 574-631-7336 and speak with an on-call counselor about an emergency situation. In life-threatening emergencies, please call 911 immediately.

Confidentiality

Please be aware that for students 18 years and older, the UCC is prohibited by our ethical standards and Indiana State Law from disclosing any information about any student, including whether a student has had any contact with the UCC, without the student’s written permission. Confidentiality is vitally important to a counseling relationship, as it affords the student a sense of safety in talking about whatever they need to talk about without fear that this information will be disclosed to another party. 

If you know your student has been seen at the UCC and you would like to communicate with a counselor, or if you simply want confirmation that your student is being seen at the UCC, please ask your student to sign a release of information form which will then allow the UCC to share information with you. Without a signed release form, the UCC is unable to confirm or deny whether the student is a UCC client.